Episode 122: AI in Play: More Social Work. Less Paperwork
29 min listen • January, 31 2025
Paperwork as a Barrier to Services
Did you know that one of the biggest barriers standing between millions of Americans and programs assisting with food, utilities, and healthcare is enrollment paperwork? It’s not so much the lack of programs or awareness of them, it's the capacity across many touchpoints in the health and human services ecosystem to support navigating the paperwork and enrollment process. In fact, in 2024, 5 million children lost their Medicaid coverage simply due to paperwork or procedural reasons.
How AI Can Help Remove Obstacles
In this episode, part of our AI in Play series, emergency care nurse, health innovator, and entrepreneur Kwamane Liddell, JD, MHA, BSN, shares how AI is helping remove the paperwork roadblocks such as internet access, issues of low literacy, and stigma standing between families and resources, and between care providers and the people they care for.
Meet the AI Enrollment Agents
At ThriveLink, multi-lingual, Agentic AI-powered chatbots are available to anyone via a quick, free phone call. These AI telephonic enrollment agents can walk people through complex forms out loud, turning confusing text into a simple conversation. This technology-based solution connects a world of existing resources, from food delivery to utility payment assistance to reduced-priced medications for millions of families, with the potential to deliver a billion dollars’ worth of social resources.
About See You Now Podcast
See You Now is a podcast highlighting the innovative and human-centered solutions that nurses are coming up with to solve for today's most challenging healthcare problems, created in collaboration with Johnson and Johnson and the American Nurses Association and hosted by nurse, economist, and health tech specialist, Shawna Butler.
