Table of Contents
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page 2
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page 3
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page 4
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page 5
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page 6
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page 7
page 8
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page 9
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table of contents
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references
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Abstract and Objectives
Page one
Introduction
Page 2
Background
Page 3
Conflict
Page 4
Alternative Dispute Resolution
Page 5
ADR Benefits
Page 6
"Negotiation 101"
Page 7
Common Problems in Negotiation
Page 8
Case Studies
Case A: Nurse/colleague
Case B: Nurse/manager
Page 9
Conclusion
References
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© 2000 American Nurses Association