References

¹ Crowley, T. (1994). Settle It Out of Court. New York: John Wiley & Sons.

² Crowley, T. (1994). Settle It Out of Court. New York: John Wiley & Sons.

³ Stein, T. (2000) "On the Defensive: More Patients are Naming Nurses in Malpractice Suits." (online available: http://www.nurseweek.com/features/00-05/malpract.html)

⁴"personal communication with author"

⁵ Fisher, R., Ury, W., & Patton, B. (1991)Getting to Yes: Negotiating Agreement Without Giving In (2 ^nd ed). New York: Penguin Books.

⁶Fisher, R., Ury, W., & Patton, B. (1991) Getting to Yes: Negotiating Agreement Without Giving In (2^nd ed). New York: Penguin Books.

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