Frequently Asked Questions
Q. What is nursesbooks.org?
A. nursesbooks.org is the publishing program of the American Nurses Association. Our mission is to provide
nurses in all practice settings with publications that address cutting-edge
issues and form the basis for debate and exploration of the most critical
trends in health care.
Q. What is The Institute (formerly The Institute for Research, Education and Consultation)?
A. The Institute's mission is to support the American Nurses Credentialing
Center (ANCC) by providing research, education,
and consultation products, programs and services. Its vision is to
benefit consumers and health care providers by inspiring, advancing,
enabling, and demonstrating the value and power of credentialing.
Q. Will you sell my e-mail address? Do you have a privacy policy?
A. nursesbooks.org is committed to protecting your privacy.
We will use the e-mail and payment information you provide only to process
your orders and to fulfill your requests for information. And, if you sign up for our automatic notification e-mail list, we will notify you of special ANA offers we believe you will be interested in. We will not rent, sell, or trade your e-mail and payment information to others.
Security
Q. Is this web site secure? What is SSL?
A. ANA, and this site, employ VeriSign Secure Server ID to establish secure communications between our web server and your browser. VeriSign's proven technology is used by 95 of the Fortune 100 companies and 65,000 other leading e-commerce sites. A server ID, also known as a digital certificate, is the electronic equivalent of a business license. VeriSign is the world's leading issuer of secure server IDs. VeriSign Secure Server IDs work in conjunction with Secure Sockets Layer (SSL) technology, which is the standard protocol for secure, Web-based communications. For more information on VeriSign and secure transactions online, visit http://verisign.com
Q. How do I know when I've entered a secure area on the Web?
A. In Netscape Navigator 3.0 and earlier, the key icon in the lower left corner of the browser, which is normally broken, is made whole. In Netscape Navigator 4.0 and later and in Microsoft Internet Explorer, the normally open padlock icon becomes shut. Also, the URL listed on the address line of your browser may begin with "https" rather than "http."
Shopping Online
Q. What is the shopping cart? How do I use it?
A. The cart is the "virtual" version of a shopping cart, such as you might use in a grocery store. To select books from the catalog you want to buy, click on "add to cart" under those books. When you're finished shopping on each page, click on "Continue Shopping" to go on to another page, or "Proceed to Checkout" to pay for your purchases and complete your order. The "Continue Shopping" and "Proceed to Checkout" buttons may be found at the top and bottom of any of the catalog pages.
Q. How do I know what's in my cart?
A. If, at any time, you want to see which books you have chosen, just click the"View My Cart" icon at the top of any page. You will then go to a page that displays all of the books you've added to your shopping cart. You can then remove books, go back to the catalog to add more, or proceed to the checkout.
Q. Do you offer quantity discounts?
A. Yes, We offer a quantity discount off of the list price when 20 or more of the same title is purchased.
Q. How much do you charge for shipping and handling?
A. See our shipping and handling page for more information.
Q. What is your return policy?
A. Returns will be accepted within 30 days of receipt provided books are in unmarked and salable condition. Include a copy of the original packing slip when making a return. All returns should be shipped via a trackable method such as UPS or registered mail.
Note: Some items are non-returnable (as noted).
Q. Can I still phone in my order?
A. Sure. In addition, to the "credit card online" payment option, you may select "credit card offline" or you may pay by check (payable to American Nurses Association) or by purchase order, if your order is greater than $500. Orders may be mailed, faxed, or phoned in. You may still wish to complete and print out the online order form so that you'll have all the details of your order handy.
Our ordering address, phone, and fax numbers are:
nursesbooks.org
PO Box 931895
Atlanta, GA 31193-1895
800/637-0323
FAX: 770/280-4141
International customers call: 770-280-4174
Still have questions about nursesbooks.org? E-mail: anp@ana.org
STUDY SMART 
