ANA Crucial Conversations Webinar

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11/24/10
The American Nurses Association (ANA) presents a unique opportunity to attend a webinar about The New York Times bestselling book from Vital Smarts Crucial Conversations: Tools for Talking When Stakes Are High. This introductory webinar, presented on Wednesday, December 8, 2010 at 1:00 pm – 2:15 pm EST, will educate nurses about how to recognize the need for a crucial conversation and provide the basic skills on how to conduct these conversations successfully.
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